Introduction
At Aorca, we are committed to protecting the privacy and security of our clients' data while delivering high-quality IT managed services. This Privacy Policy explains how we collect, use, store, and protect your information when providing IT support, managed services, cloud solutions, cybersecurity, and other IT-related services.
By engaging with our services, you acknowledge and agree to the practices outlined in this policy.
Informauntion We Collect
- Business and Contact Information: Company name, business address, contact person details (name, phone number, email).
- IT System and Technical Information: Network and system configurations, device and software inventory, login credentials (securely stored and encrypted).
- Service-Related Data: User activity logs, remote session logs, system performance analytics, and security monitoring reports.
How We Use Your Information
- Providing IT support, troubleshooting, and system maintenance.
- Managing cloud-based and on-premises infrastructure.
- Enhancing security through proactive monitoring and threat detection.
- Performing compliance audits and data protection assessments.
- Preventing unauthorized access, fraud, and cyber threats.
- Improving service efficiency and optimizing IT performance.
We do not sell, lease, or distribute your information to third parties for marketing purposes.
Data Protection and Security Measures
- Encryption: All sensitive data, credentials, and communications are encrypted.
- Access Controls: Only authorized personnel with a legitimate need have access to client systems and data.
- Secure Data Storage: Information is stored in secure data centers with regular security audits.
- Incident Response: In case of a security breach, we notify affected clients immediately and take appropriate measures.
Data Retention Policy
We retain client data only for as long as necessary to fulfill the purpose of our services or comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.
Third-Party Service Providers
We may work with third-party vendors to deliver certain IT services (e.g., cloud hosting providers, cybersecurity firms). These third parties are bound by confidentiality agreements and security protocols that align with our privacy standards.
We never share client information with third parties unless:
- It is required for delivering IT services (e.g., cloud infrastructure providers).
- The client provides explicit consent.
- It is mandated by law or regulatory compliance.
Client Responsibilities
While we take extensive measures to protect client data, clients are responsible for:
- Maintaining strong passwords and access controls for their systems.
- Not sharing login credentials with unauthorized individuals.
- Notifying us immediately of any suspected security incidents.
Your Rights
As a client, you have the right to:
- Request a copy of the data we store about your business.
- Correct or update inaccurate information.
- Request data deletion, subject to legal and contractual obligations.
- Opt-out of non-essential data processing activities.
For any privacy-related inquiries, please contact us at privacy@aorca.com.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry best practices. Clients will be notified of significant changes.
Contact Information
For any questions or concerns regarding this Privacy Policy, please contact:
- Aorca is brought to you by Aorca Inc
- Address: 1525 11th Ave, Seattle WA 98122-3903
- Email: privacy@aorca.com
- Phone: +1 206-651-5131
By using our services you agree to this Privacy Policy and the measures we take to protect your data.